Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, no wear and tear. The customer is responsible for properly repackaging the item. 

To start the return process (first) contact the company and request the return at chris@diygrinder.com. Please monitor your emails and respond to emails in a timely manner. You will be sent a shipping label free of charge. Apply the label to the properly packaged item and send it back to DIY Grinder using the appropriate courier named on the shipping label. Once the item is received your refund will be initiated. Please understand that processing times for the refunds are not managed by DIY Grinder.  

Damages and other issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or missing components, so that we can evaluate the issue and correct it as soon as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), will not be accepted. Partial returns not including the personized items can be evaluated on a case by case basis. Please contact chris@diygrinder.com with questions or concerns.

Missing Packages                                                                                                          We use several professional couriers such as (UPS and USPS). Should your items go missing during shipping, contact the courier before contacting DIY Grinder.

Exchanges
Exchanges are not allowed for personalized items. Shipping costs for exchanges initiated by the customer (not due to a company error) will be paid by the customer. To be eligible for an exchange, the item must be in the same condition as it was received , unused with no wear and tear. The customer is responsible for properly repackaging the item. 

Refunds 

Follow the return instructions above. We will notify you once we’ve received and inspected the returned item for damage or missing components.  If damages or missing components are identified the amount of refund could be affected. The refund will be issued to the original account used for payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at chris@diygrinder.com