Shipping policy

**Shipping Policy**  
**Last Updated: March 18, 2026**

Thank you for shopping with DIY Grinder! We are a small, family-owned business based in the United States that specializes in knife grinders, grinder components (platens, wheels, motors, belts, etc.), and accessories. Below is our complete, transparent shipping policy.

1.Processing Time
- All orders are processed within **1–3 business days** (Monday–Friday, excluding holidays).  
- Orders normally ship next day.  
- Custom or made-to-order items (e.g., specific colors, or personalized accessories) may take 3–7 business days to process                                                                              - We offer Free Shipping on orders over $100. Make sure this applies at checkout. If there are any issues then contact us by email at chris@diygrinder.com prior to completing your order.

2. Shipping Methods & Carriers (Domestic – Continental U.S.)
We choose the best carrier for speed, cost, and package weight. Tracking is provided for every order and sent via email the day it ships.  We do not currently ship internationally.

3. Order Tracking & Delivery
- Track your package anytime using the link in your shipping confirmation email.  
- If a package is marked “delivered” by the carrier but you have not received it, please wait **48 hours** and then contact us (sometimes carriers scan early). Please contact the carrier prior to contacting DIY Grinder. 
- We are not responsible for lost or stolen packages once marked delivered by the carrier.

4. Damaged through Shipping 
- Damaged items: Notify us within **7 days** of delivery with photos and we will work to correct the issue.
- Lost packages: Contact the carrier before contacting DIY Grinder. If the lost package is confirmed, we will work with you and the carrier for a refund or replacement.

5. Shipping Restrictions
- We " DO NOT ** ship grinders or large components to P.O. Boxes when the package exceeds 20 lbs (UPS/FedEx requirement).  
- No additional hazardous-material restrictions apply—our products are non-hazardous tools and parts.

6. Changes & Cancellations
- You may cancel or change your shipping address within **1 hour** of placing the order.  
- After that, we cannot guarantee changes once processing has begun.

Any Questions
Email us at chris@diygrinder.com or use the contact form on our website. We usually reply within a few hours during business days.

We appreciate your business. Happy grinding!